Ju 31 FAQ — All Your Questions Answered in One Place

KYC is not required to start betting, however Before your first withdrawal KYC verification is required. You'll need to submit photos of the front and back of your NID along with a selfie. Verification is typically completed within 24 hours.

No. Under ju 31's policy, a person may only One account ju 31 reserves the right to close all accounts and forfeit balances if multiple accounts belonging to the same person are detected. This policy is strictly enforced to prevent bonus abuse.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address, and an OTP or recovery link will be sent within seconds. Use it to set a new password. Your password must be at least 8 characters long — including numbers and special characters is recommended.

Your registered full name cannot be changed once verified, as it is matched against your NID. To change your mobile number, contact support@ju31.net and submit a request along with proof of identity.

Yes, both are possible. To temporarily suspend your account, select "Self-Exclusion" in Account Settings. To permanently delete it, send a request to support@ju31.net. Make sure to withdraw any remaining balance before deletion.

Your account may be temporarily locked after multiple failed login attempts or if suspicious activity is detected. In that case, contact us directly at support@ju31.net. Once your identity is verified, your account is typically restored within 24 hours.

Wait 2 minutes first, then check your mobile network connection. Click the "Resend OTP" button. If it still doesn't arrive, use the option to receive the OTP by email instead. If the issue persists, reach out via live chat.

Yes. You can complete the registration process directly through the ju 31 mobile app, available on both Android and iOS. Registering via the app also gives you the option to log in using biometric authentication.

Completely free. There are no fees for opening an account, registering, or completing KYC verification at ju 31. Standard terms and minimum amounts apply only for betting and transactions.

ju 31 supports the most popular payment methods in Bangladesh:

• BKash — Fastest and most popular
• Nagad — Instant deposits and withdrawals
• Rocket (DBBL Mobile Banking)
• VISA & Mastercard debit/credit cards
• Bank Transfer (for selected banks)

Minimum deposit amount 500 BDT and the minimum withdrawal amount ৳1,000. The maximum daily withdrawal limit depends on your VIP level and verification status. Standard members can withdraw up to ৳50,000 per day.

Deposits made via bKash, Nagad, and Rocket are generally Within 5 Minutes credited to your account. Card payments may take 15–30 minutes and bank transfers 1–3 business days. If it's been more than 30 minutes, contact support with your transaction reference number.

Withdrawal requests are typically Within 1–4 hours processed. bKash and Nagad are the fastest options. Bank transfers may take 1–2 business days. First-time withdrawals require KYC verification, which may add up to 24 hours.

ju 31 does not charge any deposit or withdrawal fees. However, your mobile banking provider or card issuer may apply a small transaction fee. This is entirely subject to your payment provider's own policies and is beyond ju 31's control.

Yes. If a deposit fails, the amount should be automatically returned to your mobile banking or card account — usually within 24–72 hours. If it hasn't arrived after 3 business days, contact support@ju31.net with your transaction reference number.

No. Under our security and anti-money laundering policy, all deposits and withdrawals must be made through a payment method registered in your own name. If a third-party account transaction is detected, your account may be suspended.

You can cancel a withdrawal request before processing begins. If the status shows "Pending", cancel it from your transaction history. Once it moves to "Processing", cancellation is no longer possible.

ju 31 offers betting on over 30 sports, including cricket, football, tennis, badminton, and kabaddi. Extensive markets are available for cricket and football, with Bangladeshi users in mind. You can also bet on e-sports and virtual sports.

Yes. ju 31 offers in-play (live) betting. Odds update in real time throughout each match, and you can place bets as the action unfolds. Live streaming is available to make the experience even more enjoyable.

Cash-out is available on selected events. During a live match, you can settle part or all of your bet early. However, cash-out is not available on all markets. The cash-out option appears next to your bet when it is applicable.

Yes. If a match is completely cancelled or does not finish within the scheduled time, all bets on that match will be voided and your stake will be fully refunded. For single bets, you'll receive a full refund. For accumulator bets, the affected event will be counted at odds of 1.0.

Minimum Bet ৳50 and above. Maximum bet limits vary by event, market, and your account level. Typically, you can place up to ৳1,00,000 on a single event. VIP members enjoy higher limits.

In an accumulator bet, you combine multiple events into a single bet. You win the full payout only if all events come in. If any one event loses, the entire bet is lost. Odds are multiplied across all selections, so potential winnings can be significantly higher. You can add up to 20 events to an accumulator.

After logging in, go to "My Account" and select "Betting History". You'll find a full record including dates, matches, odds, stake amounts, and results. You can also filter by specific date or sport.

Yes. As part of responsible betting, you can set your own daily, weekly, or monthly betting limits. Go to the "Responsible Gambling" section in your account settings to configure them. This helps you keep your betting habits in check.

New members at ju 31 receive an attractive welcome bonus on their first deposit. Bonus amounts and terms are subject to change, so for the latest offer Promotions Page See details. Use the applicable code at registration to receive your bonus.

Rollover refers to how many times you need to wager your bonus amount before you can withdraw it. For example, a 5x rollover means if you receive a ৳1,000 bonus, you must place a total of ৳5,000 in bets before withdrawing. Rollover requirements may vary by bonus.

To use a free bet, activate the "Use Free Bet" option on your bet slip. If the free bet wins, only the profit is credited to your balance — the original stake is not returned. Free bets have an expiry date, so make sure to use them within the specified period.

If a weekly or monthly cashback offer is active, it will appear on the Promotions page. A set percentage of your net losses is automatically credited to your account — no separate application needed.

Yes. When someone registers and makes their first deposit using your referral link or code, you'll earn a referral bonus. You can find your referral code in your account settings. Share it with friends and enjoy betting together.

Earn points by betting on ju 31's VIP program. Accumulate points to climb through the tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier unlocks higher bonuses, faster withdrawals, and exclusive offers. For more details on the Rewards page See details.

Yes. ju 31 uses SSL encryption to keep all your data secure. Your personal information is never shared with third parties, except where required by law. For more details, please see our Privacy Policy Read more.

Go to Account Settings → Security → "Two-Factor Authentication". You can enable 2FA via SMS or an authenticator app (Google Authenticator). Once active, you'll need to enter a password plus an OTP each time you log in, significantly boosting your account security.

Change your password immediately and notify us at support@ju31.net. To log out of all active sessions, use the "Log out of all devices" option in your account settings. Our support team will investigate promptly and help secure your account.

ju 31 is a regulated betting platform operating under an international license. Independent third-party audits are conducted to ensure fair play. All game and betting outcomes are determined impartially by an RNG (Random Number Generator).

Your personal data is never shared with third parties for marketing or sale. Only limited information may be shared with approved partners for payment processing and KYC verification. For more details, please refer to our Privacy Policy Explained in detail.

There are three ways to reach ju 31 support:

• Live Chat: Fastest option — click the chat icon at the bottom right of the page
• Email: support@ju31.net — typically responded to within 2–6 hours
• Help Center: Find solutions to common issues on this FAQ page

Yes. ju 31 offers full support in Bengali. Our support agents understand the language and needs of Bangladeshi users. Just write to us in Bengali on live chat and you'll get a reply in Bengali right away.

Yes. Live chat is available 24/7, every day of the week. Email support is also always open, though responses after midnight may take slightly longer. For any urgent issues, use live chat.

Start by sending a detailed complaint to support@ju31.net. The support team will investigate and respond within 48 hours. If the issue remains unresolved, you have the option to escalate it to our disputes resolution department. For the full process Terms & Conditionsas listed there.

Have the following information ready for a faster resolution:

• Your registered mobile number or user ID
• Date and time of the issue
• Transaction reference number (if applicable)
• A brief description of the issue and a screenshot (if possible)
• The device and browser you are using